Allslots.it.com deposit, loading and verification problems solved

You tapped the deposit button twice on your phone, and the balance still shows the old figure after a refresh, so the second tap looks like the one that went wrong. The most common cause is a pending card or bank authorisation that has left your account but not yet been passed to the casino by the payment provider.

A deposit has left the bank but is not on the balance

The money is gone from your bank statement, the casino balance stays unchanged, and no bonus or playable funds appear in the account history.

• The payment provider is still holding the authorisation before release.
• You paid from a card or account that is not in your own name.
• Your bank blocked or flagged the transaction as unusual.
• You entered a different player account reference during the payment.
• A duplicate tap sent two requests and one was reversed.

1. Refresh the balance and the transaction history once, then wait before doing anything else.
2. Take a screenshot of the bank entry showing the payment, its status and the reference attached to it.
3. Open the transaction history inside your casino account and note whether the payment appears as pending or not at all.
4. Compare the reference on the bank entry with the one in your account history.
5. Confirm that the card or bank account you used carries the same name as your player profile.
6. Ask your bank whether the payment is settled or only authorised, since the difference changes what happens next.
7. If the bank says it is authorised, leave it alone and let the authorisation complete on its own.
8. If the bank says it is settled and the account shows nothing, keep the screenshot ready.
9. Make no further deposits until this one is resolved, so the records stay clean.
10. At allslots.it.com, players can raise the case from the account area, where the disputed payment can be attached to the message. For quick answers about payment routing, the allslots.it.com help section explains how a pending authorisation differs from a completed transfer.
11. Contact support once the bank has confirmed the status and your account still does not show the funds.

Write to support as soon as your bank confirms a settled payment that your balance never received.

Games or the site fail to load on a phone

The lobby opens but spins forever, or a game screen stays black, freezes on the loading logo, or drops back to the lobby on your phone.

• A weak or unstable mobile connection.
• An out-of-date phone browser.
• Cached page data from an earlier visit.
• Background apps using memory the game needs.
• A game server under heavy load at a busy time.

1. Switch between Wi-Fi and mobile data to see whether the connection is the problem.
2. Close every other open tab and app, then reload the page.
3. Clear the browser cache and cookies, then sign in again.
4. Update your phone browser to its current build.
5. Restart the phone and reopen the site in the browser.
6. Try one game with a light graphics load and one with a heavier load.
7. Turn off any content blocker or private browsing mode, then retry.
8. If only one game fails, the issue sits with that game, not your phone.
9. If the whole casino all slots lobby fails, the problem is the site or your connection.
10. Check the same site in a different browser to split phone faults from account faults.

Contact support when the casino all slots lobby fails across two browsers and two connections, and the support team can confirm whether the fault is on their side.

Identity verification is stuck or documents are rejected

The account shows verification as pending for a long stretch, or a document is marked as rejected, and withdrawals stay on hold.

• The photo is blurred, cropped or carries glare.
• The document has expired.
• The name on the document does not match the player profile.
• Only one side of an ID was sent, or a corner is missing.
• The document was already submitted and is waiting in the queue.

1. Open the verification area and read the exact reason shown next to a rejected document.
2. Retake the photo in daylight, with the whole document inside the frame and no flash.
3. Make sure all four corners and any photo page appear without cropping.
4. Confirm the name, spelling and date of birth match your profile exactly.
5. Upload only the document types the verification area asks for.
6. Send each side of a two-sided document as a separate clear image.
7. Keep the file size sensible, since very large photos can fail to upload.
8. Submit once and let the check run, as several copies slow the review down.
9. If the upload itself fails, try a different phone browser or a desktop.
10. Use the same identity document throughout, so the records stay consistent.

Contact support when the same clear document is rejected again without a stated reason, or when the review has gone well past the window shown in your account.

A payment is declined because of limits

The payment screen stops you with a message about a limit, or the amount you entered cannot be submitted at all.

• The amount sits outside the range your account tier allows.
• Your profile is not yet verified to the level that payment requires.
• A withdrawal is already pending and holds part of the available balance.
• Your bank applies its own cap on card or transfer payments.
• The chosen payment route has a different range from the one you used before.

1. Note the exact wording of the decline message before closing it.
2. Lower or raise the amount to a figure clearly inside your usual range.
3. Check whether a pending withdrawal is holding part of your balance.
4. Finish any outstanding verification step your profile still lists.
5. Try the same amount with a payment route you have used before.
6. Ask your bank whether its own cap caused the refusal.
7. Split nothing and send one payment at a time, so each result is clear.
8. If a route keeps failing, wait and retry once rather than repeating the request.
9. Save a screenshot of the decline message with the amount and route visible.
10. Compare the failed attempt with the last successful payment to spot the difference.

Contact support when the amount fits your usual range, verification is complete and the decline still appears.

Quick Reference

The table pairs each problem with its usual cause and the first thing worth checking at home.

Most cases fall into one of these five groups, and the first check usually tells you which one you have. A pending authorisation looks like a missing deposit, but the fix is simply to wait for it to settle. Loading trouble that survives a data switch points at the site rather than the phone. A rejection reason written next to a document is the fastest route to a clean resubmission. Limit declines come from your profile tier or your bank, and a matching successful payment shows which one. The bonus row matters because a code entered after payment is the most frequent reason a reward never lands.

Before any deposit, finish verification and apply a bonus code in the right order, since that single step prevents most of these problems.